goldcar france - france airport car rental companies
goldcar france Informations sur le Dépôt
Goldcar France Conditions de location pour voyages entre 15-janv.-2019 et 31-déc.-2024
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard.
The balance is payable directly to the supplier on arrival (along with any applicable vehicle security bond).
Our agents will receive daily or weekly rates and these prices are subject to future modifications.
If weekly rates are received, it is still possible to hire a car for a shorter rental period than one week, although the minimum rental is 3 days. This means that although it is possible to make a reservation for a period of less than 3 days (1 or 2 days), the cost for 1, 2 or 3 days is the same.
The price of 6 and 7 days is the weekly net rate price.
When the rental period is for less than a week, we calculate the price of one week and divide among 6.
6 Goldcar rental
Then multiply the result by 4 or 5 days. If the lease is for more than a week, we estimate the cost of a week and divide it by 7. Then multiply the result by 8, 9 days...
We accept credit cards to pay the costs of cars rental, fuel and other local extras. The main driver of the car rental contract must be the cardholder of one of the following valid credit cards: MasterCard and VISA.
We also accept debit cards and EC-Karte which implies the following conditions:
Destinations with Excess: The customers will be charged* the corresponding Excess**.
Please, take into account that due to the foreign exchange rate and other possible banking charges not related to Goldcar, the customer will have to take responsibility for the possible expenses involved when we charge/refund the aforementioned deposit/Excess.
It is essential that after the rental period, the customer goes to our office to return the vehicle and asks for the refund of the deposit/Excess (if the car is returned in good condition, the vehicle has not been involved in any accident/breakdown…etc.). Please, take into account that it is not possible to make any refund on a debit card if we do not physically have the card.
It is possible to pay with one card (rental + fuel + extras) and leave the Deposit/Excess with a different card (both cards must be in the name of the main driver on the rental agreement).
We do not accept payment by prepaid cards, American Express, Postepay, Gift cards or Diners.
Nor will accept payment in cash.
FOREIGN EXCHANGE RATE
All automatic refunds (unused fuel, deposit…etc.) are always made in Euro (even if the customer was originally charged in a different currency on collection) and consequently the customer will have to take responsibility for the possible expenses involved (bank commission charges…etc.).
Included in the Price
The rental rates include Compulsory Automobile Cover and the Supplementary Civil Liability cover for the damage, involving third parties, arising from use and circulation of the vehicle.
CDW (Collision Damage Waiver) and Vehicle Theft coverage with Excess.
Not covered under the included cover: Tires, Wheels, Rear view and side mirrors, Windows, Hubcaps, Taxi (transportation), Towing costs, Locks, Battery, Motor, Undercarriage and Interior of car, Clutch, Replacement Keys, Copy of the key and delivery of the key to the closest Goldcar office, Damage to oil sump,
Catalytic convertor, Radiator, a new deposit if a replacement vehicle is needed and Repair Period. Please see more in the Optional Covers Section.
Third Party Cover
Fortuitous fire and vandalism acts as long as the conditions stated in the contract are fulfilled
Airport Service Fee (offices on-airport)
Telephone assistance is free for every customer on weekdays between 09:00 and 18:30. There will be a service charge that will not exceed 30€ for contacting Roadside Assistance/S.O.S outside of these hours, unless the customer has selected the optional Relax Cover Package. (Please see the Optional Cover section for more information.)
Goldcar gives a 59 minute grace period for the drop-off of vehicles without any additional costs to the customers. Therefore, Goldcar permits customers to return their rental vehicles up to 59 minute later than the time stated on the rental contract.
The car hire contract may have a maximum duration of 28 days. After 28 days, a new contract is required
(Please see the section Extensions of the Rental Period for more information).
The following documents are necessary to be able to rent a vehicle: Passport or Identification card, international driving license written in Roman letters and a valid credit/debit card.
OPTION 1 (by default):
Flex Fuel SDR/QRS: The Quick Return System, (SDR in Spanish,) associated with this reservation is an agile system for returning the vehicle: it allows the customer to avoid unnecessary delays while returning the vehicle, last minute searches for service stations, or extra charges and penalties for refuelling errors. For this reason, the Quick Return System includes a full tank of fuel that doesn’t need to be returned full, it does away with the need for a check-in process to prove that the vehicle is topped up at the time it is returned, and it allows for flexibility in the return time. The cost of the Quick Return System must be paid on collection of the vehicle. It is determined based on the model of the hired vehicle and its fuel capacity, the price of fuel at collection and operational and logistical expenses. The Quick Return System includes the compensation for remaining fuel on return of the vehicle according to the eights marked by the fuel gauge, excluding from that compensation the amount related to operational and logistical costs.
IMPORTANT: the special current fuel policy for 3 days or less will disappear. Please, bear in mind that we will process a refund for the remaining fuel on return of the vehicle but excluding the amount related to operational and logistical costs.
The price of the Quick Return System can be found at this web address: www.goldcar.es/sdr. It is necessary that you provide the customers with this link (on your Website, your vouchers…etc.) so that there is transparency with the fuel prices.
As you are aware, one of the most important issues is the transparency of the prices with no hidden costs. According to legal experts in consumers rights consulted this new system complies completely with European legislation.
We calculate the price of the SDR according to the following calculation:
SDR = Vehicle Model (in liters) x Price(€/liter) + OLC
Vehicle Model (in liters): the capacity in liters of the fuel tank based on the model the customer receives
Price (€/liter): the calculation of the unit Price of the fuel, taking as reference the average Price of the petrol stations in the Alicante Province (rentals with origin in Mainland & Baleares) and Gran Canaria (for rentals with origin in any of our offices in the Canaries) according to the rates published in the Web of Industry, Energy and Tourism Ministry: Spain http://geoportalgasolineras.es/ , Italy (https://carburanti.sviluppoeconomico.gov.it/OssPrezzi/ricerca) and Portugal (http://www.maisgasolina.com). The value used is the result of the average of the cheapest and the most expensive price available on the date consulted.
OLC: The necessary operational and logistical costs, the cost is associated to the concrete model of the vehicle provided
We consider this new system to be very beneficial for the customers and both our companies as the customers´ satisfaction will be increased positively.
Please, take into account that this issue will be a huge advantage compared to the current Goldcar fuel system.
Furthermore, we are sure we will reduce the amount of claims related to the current policy as well.
We suggest that you explain in your Website our new system in a different way highlighting the advantages the
customer will have.
The main advantages for the SDR/QRS are as follows:
- The vehicle is provided with a full tank
- It is not necessary to refill the tank before returning the vehicle
- Avoid unnecessary delays while returning the vehicle:
a. A check-in process is not necessary to prove the vehicle is topped up at the time it is returned
b. it is not necessary to look for a petrol station to refill the vehicle near to the drop off location
-Avoid refueling errors and the consequent costs as this is considered negligence
-Flexibility in the rental (in the offices where it is possible, the vehicle can be returned although the office is
-Save money (the unused fuel is refunded)
-Comfort thanks to the automatic refund of fuel when the contract is finished
OPTION 2 (we need to know if you are interested in this option):
Full Fuel SDC/CRS: The Classic Return System, (SDC in Spanish and associated with a higher rate): this option includes a full tank of fuel and must be paid on collection of the vehicle. The price of fuel is determined based on
the price of the petrol stations. This option implies that the customer has to return the vehicle full of fuel (all rental durations). It will be necessary that the customers show the petrol station receipt on return confirming they have refilled the tank. If the vehicle is not returned with a full tank, the refund of the amount paid will have a deduction equal to the value of the missing liters of fuel (according to the current petrol station prices) plus a penalization of 50€.
If you want to offer both the Flex Fuel as the Full option, you will have to define the Fuel option within the reservation.
OPTION 3 (ONLY AVAILABLE UPON COLLECTION, NOT BOOKABLE IN ADVANCE):
• What is the Prepaid Tank?
1. Customers pay for a full tank upon collection (the Logistical & Operational Costs are NOT added up to the fuel price; the Location Costs are added up to the fuel price*).
2. Customers can use all the fuel they need as they do not have to return the car with fuel.
3. We will not refund unused fuel.
We remind you that the Location Costs are applied to reservations for any Spanish on-airport offices.
• How the Prepaid Tank works?
1. Customers who have reserved the Full Fuel system (Goldcar or Rhodium) can take the Prepaid Tank (not available for Flex Fuel bookings).
2. The bookings can be made through the system defining the fuel System: Full Fuel. Customers will be offered this additional option upon collection as this cannot be reserved in advance.
3. If customers are not interested in the Prepaid Tank, the Full Fuel system originally reserved will be maintained.
• What are the main advantages of the Prepaid Tank?
1. The Logistical & Operational Costs are NOT added up to the fuel price (you can check the fuel price on our Website https://www.goldcar.es/en/sdr/).
2. Customers do not have to worry about refueling the tank at the end of the rental, they do not have to look for a petrol station…etc.
3. As the car does not have to be returned full, we will not charge the fuel missing liters/penalization of 50€.
Diesel vehicles are available, normally at an additional charge of 2,5€ per day, but diesel vehicles can never be confirmed to the client before pick-up. If the client wants to hire a diesel car he should ask for it upon arrival.
Extras and Additional Charges
Diesel vehicles are available at additional charge. (Please see Fuel section for more information.)
8,95€ per day with a Maximum charge of 90€ per driver.
BABY SEATS/BOOSTER SEATS/MAXI COSI:
Baby Seats & Booster Seat & Maxi Cosi: 8,95€ (taxes included) per day with a Maximum charge of 99€ (taxes included)
Baby seats/Booster seats must be fitted by the parent or guardian. Our staff is not permitted to help with the fitting of these items. The customer will always be responsible for fitting the seat.
MINIMUM AGE REQUIRED/DRIVING LICENCE MINIMUM PERIOD:
Drivers must be 21 years and have held a valid driving licence for a minimum of 12 months. Customers who are under the age of 25 will be able to drive our vehicles but they will have to pay a surcharge per day with a maximum charge of per rental (please, see the specific costs in the table below). The customers who are 25 will not pay this surcharge.
We took this decision given the high risk of accidents in customers of this age group. The customers who have held the driving license for less than 4 years will also have to pay a fee per day with a maximum charge per rental (please, see the specific costs in the table below). We will apply only one charge if the customer is under the age of 25 and has had a driving license less than 4 years.
MINIMUN AGE REQUIRED FEE: (Minimum Age Required Fee Ages between 21-24)
|X/XG/4A/AA/BB/CC/CG/S/M||9,95€ per day with a maximum charge of 120€|
12,95€ per day with a maximum charge of 156€
Rest of categories
30€ per day with a minimum charge of 90€ and without maximum charge
We have GPS available at many of our locations, although it cannot be reserved in advance. If the customer would like GPS, they must check the availability upon arrival at the pick-up location. It is necessary to leave a deposit of 90€ which will be refunded when the GPS is returned in good condition.
GPS are available on one-way rentals.
High season 11/04/19 to 21/04/19; 01/06/19 to 30/06/19; 01/07/19 to 30/09/19 & 19/12/19 to 05/01/20
Low Season (rest of periods)
High season 9,95€ per day with a maximum charge of 140€;
Low Season 6,95€ per day with a maximum charge of 70€
A charge up to 180€ will be applied if the returned car requires special cleaning.
One-way charges apply for all rental periods.
Please, see the spread sheets attached. The One way price depends on the location, car group and rental period.
ACCIDENT ADMINISTRATION FEE:
We charge a 55€ administration fee to the clients when they are involved in an accident (File proceedings) and have NOT taken our Super Relax Cover.
Changes in flight arrival destinations will incur a 60€ fee. If the flight is diverted and the customer collects the vehicle in a location different to the one reserved.
We charge a 40€ administration fee to the client if we receive a traffic fine. We are obliged to provide the corresponding Authorities with the details of the customers who receive a fine during the hire period. This fee does not include the payment of the fine.
The customer must pay the fine directly to the corresponding Authorities.
LOSS OF THE VEHICLE DOCUMENTS:
If a customer returns a vehicle and the vehicle documents are not in the car (after checking the car), we will proceed to charge this fee.
The cost of this fee will be as follows:
-France 105€ per vehicle
Customers who abandon Goldcar vehicles at any location other than the location agreed upon on the rental agreement will be responsible for the costs assumed by Goldcar Rental for the transport of the vehicle to the agreed upon drop-off location, as well as the corresponding daily rental charges and 40€ daily penalization fee.
Telephone assistance is free for every customer on weekdays between 09:00 and 18:30. There will be
a service charge that will not exceed 30€ for contacting Roadside Assistance/S.O.S outside of these hours,
unless the customer has selected the optional Relax Cover Package. (Please see the Optional Cover section
for more information.)
In the cases of an accident or Vehicle breakdown, a new deposit will be necessary for the collection of a
substitution vehicle. The deposit will not be necessary for any customers whom have contracted the optional Relax Cover Package.
EXPRESS /PRIORITY CHECK-IN SERVICE
The customers, who purchase this service, will have the advantage of not having to wait to pick up the car.
We will have a priority check-in desk for immediate pick-up.
The cost of this service is, between 20€ and 50€* in high season (VAT included) per booking. Please, take into account that this special service is limited to a certain number of bookings per hour in each location.
Once we have reached our limit of bookings requesting this service (8 pick ups per hour and location), it will not be possible to make any more bookings with Priority Check-in/Express service.
This means that the bookings will not be rejected. These bookings will be confirmed but the Priority Checkin/Express service will NOT be booked.
This service is purchased when you make a booking using one of our automatic booking systems.
Please, for further information, consult the information related to our Automatic Booking Systems.
*High season periods: 01/07/16-30/09/16 & 20/12/16-03/01/17
FRANCE OFFICES (BIQ, BOD, MRS, NCE & TLS):
The limitation of kilometers per day will be:
From 1 to 3 days 250 km per day
From 4 to 6 days 200 km per day
From 7 to 14 days 150 km per day
From 15 to 28 days 100 km per day
The limited mileage fee will be:
Small car groups: X, XG, AA, 4A, BB, CC, CG, R & S: 0,15€ per kilometer
Medium car groups: D, DD, DE, DG, E, F, FF, L, LL, N, T, TA, V & VV: 0,18€ per kilometer
Large car groups: I, J, JJ, K, G, M, P, O, PP & Q: 0,23€ per kilometer
Travelling Outside of France
Goldcar vehicles rented in France are not allowed to travel outside of the mainland.
Exception: It will be possible to travel to the North of Spain, Switzerland, Italy, Andorra, Monaco & Corsica as long as the following additional cover is purchased:
|COLLECTION AT:||TRAVEL TO:||PRICE:|
Collection at Biarritz, Nice, Marseille,
Mulhouse, Bordeaux & Toulouse
Travel to Aragon, Asturias, Cantabria,
Catalonia, Galicia, Navarre & Basque
9€ per day, minimum charge of 25€ an
maximum charge of 90€
Collection at Biarritz, Nice, Marseille,
Bordeaux & Toulouse
|Travel to Switzerland & Italy||
From 1 to 3 days: 40€ per vehicle
From 4 days to 7 days: 60€ per vehicle
From 8 days onwards: 80€ per vehicle
Collection at Biarritz, Nice, Marseille,
Mulhouse, Bordeaux & Toulouse
|Travel to Andorra||9€ per day, maximum minimum charge charge of 90€ of 25€ an|
Collection at Biarritz, Nice, Marseille,
Mulhouse, Bordeaux & Toulouse
|Travel to Monaco||9€ per day, maximum minimum charge charge of 90€ of 25€ an|
Collection at Biarritz, Nice, Marseille,
Mulhouse, Bordeaux & Toulouse
|Travel to Corsica||9€ per day, maximum minimum charge charge of 90€ of 25€ an|
|Collection at Mulhouse||
Travel to Austria, Germany, Italy &
9€ per day, minimum charge of 25€ an
maximum charge of 90€
Not Included in Any Cover Package
Traffic fines, sanctions and judicial costs related to traffic violations or law and tolls
All costs derived from the use of the incorrect and/or lack of petrol.
Goldcar is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.
The loss of the vehicle documents
If customers load the car with more than the stated capacity or vehicles are taken “off-road” (unpaved roads).
It is not permitted to remove the vehicles seats.
If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.
The use not permitted includes and is not limited to the following cases mentioned by way of example:
Pushing or towing another vehicle.
Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, etc.
Driving on dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.
Negligent behaviour when the vehicle’s indicators show an alert that customers state are known to them when they sign the agreement.
Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
The transport of individuals or goods for which the customers receive direct or indirect payment.
Sub-leasing the vehicle.
Using the vehicle for unlawful activities.
Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.
Manipulation of the speedometer. Customers must report any malfunction of the speedometer to Goldcar immediately.
Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.
Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
Driving the vehicle when tired, not feeling well and under the influence of alcohol, medicine or drugs.
Using the vehicle to give driving lessons under any circumstance and/or to teach special driving techniques.
Driving against the traffic regulations.
The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.
Driving a hired vehicle beyond the borders of continental France are not allowed to leave the island where
they were hired unless they have express, written permission to do so and the relevant extra cover has been taken out.
Continued use of the vehicle after the rental period has ended.
Last Minute Bookings
In all these offices will not be possible to reserve last minute bookings for the same day after 22:00 (and until the office is open in the morning again).
Please, take into account that this is only applicable to last minute bookings, you can still send bookings after 22:00 for other dates.
In the event of cancellation the initial deposit paid remains non-refundable.
Last Minute Cancellations
Reservations can only be cancelled up to 4 hours prior to the start of the rental (after these 4 hours, it will not
be possible to cancel the booking).
We will invoice you the no-show bookings related to the bookings confirmed for special car groups.
We remind you that our special car groups are: E-DD-DE-DG-FF-G-GG-L-LL-N-I-J-JJ-K-O-P-PP-Q-V-VV.
IMPORTANT: Invoicing (twice a month). You can find the invoices for the No-show bookings in the
Agency Area/SAR (same procedure as the current one for your prepayment invoices: once you have received the
usual email explaining that you can find your pending invoices in the Agency Area, you can find the no-show invoices in this Agency Area as well).
The amounts we will invoice you for the No-Show bookings will be as follows:
Rental from 1 to 3 days: 5€ (VAT included) per booking
Rental for 4 days: 6€ (VAT included) per booking
Rental for 5 days: 7€ (VAT included) per booking
Rental for 6 days: 8€ (VAT included) per booking
Rental for 7 days: 9€ (VAT included) per booking
Rental longer than 7 days: 10€ (VAT included) per booking
All Goldcar airport offices will close at 20:00 on Christmas Eve. No reservations with pick-up times after 20:00 will be accepted.
All Goldcar airport offices will close at 22:00 at New Year's Eve. No reservations with pick-up times after 22:00 will be accepted.
In the case a customer would prefer a diesel vehicle, they should communicate this at the moment they pick-up the vehicle (Please see the Fuel section for more information).
All vehicles will receive instant confirmation through the automatic booking system.
The special groups, depending on the availability, will be confirmed or denied.
You will receive the response of our automatic system in the same period of time used for the free sale groups.
Extension of the Rental Period
The collaborator must send any vehicle hire extension to Goldcar to the corresponding office/airport by e-mail or fax (the office has to confirm or deny the extension) and always send a copy of this extension by e-mail to the following e-mail address as well:
The minimum period of time required to send the extensions is 24 hours prior to the end of the current contract.
The customer must also travel in person to the closest Goldcar office in order to make the necessary adjustments to the rental contract. Rental periods cannot be extended by telephone. If for any reason the rental period cannot be extended, then the customer is obligated to return the rental Vehicle at the location, time and date agreed upon on the rental contract.
IMPORTANT: For all extensions of contracts we will apply the price according to the original booking date and not according to the date when the extension is made.
The extension cannot be sent as a new booking. It will always be an extension of an existing contract.
The car hire contract may have a maximum duration of 28 days. After 28 days, a new contract is required.
When a customer needs a vehicle for a rental longer than 28 days, we will have the following option:
MAKE A NEW CONTRACT
-A new booking has to be made applying the rate at the time the booking is confirmed and according to the pick-up date of the new booking (it is NOT possible to use the rate applied to the previous booking/contract)
-A new vehicle will be provided (the previous vehicle is returned)
-The local extras have to be paid again in the new contract (Additional drivers, Additional covers, Diesel…etc.)
-The fuel tank of the new contract/vehicle has to be paid
In the event the vehicle is returned later than the agreed rental drop-off time stated in the contract, the cover will no longer be valid and the customer will be responsible for paying a 40€ per day late fee. In addition to the corresponding late fees, the customer must also pay the daily rental rate. Customers who abandon Goldcar vehicles at any location other than the location agreed upon on the rental agreement will be responsible for the costs assumed by Goldcar Rental for the transport of the vehicle to the agreed upon drop-off location, as well as the corresponding daily rental charges and 40€ daily penalization fee.
Returning Vehicles Early
If a customer returns the vehicle earlier than the agreed upon drop-off date stated in the rental contract, Goldcar will not refund the customer for any unused days.
There is one hour grace period for the return of all rental vehicles. In the event the vehicle is returned later than 59 minute past the agreed rental drop-off time stated in the contract, the cover will no longer be valid and the customer will be responsible for paying a 40€ per day late fee. In addition to the corresponding late fees, the customer must also pay the daily rental rate.
Roadside Assistance / S.O.S.
Goldcar is proud to have its very own Roadside Assistance Department.
We offer 24 hour roadside assistance for our clients. Telephone assistance is free for every customer on weekdays between 09:00-18:30. There will be a service charge that will not exceed 30€ for contacting Roadside Assistance outside of these hours, unless the customer has selected the optional Relax Cover Package.
S.O.S / Roadside Assistance must be notified within 48 hours if:
Theft: All thefts must be reported to the police and an original copy of the report must be obtained by the customer.
Accident: In case of accident or collision, the client must correctly fill out the provided form, which can be found in the glove-box of the rental vehicle).
All claims must be registered, within 30 days of the drop-off of the vehicle, through the agency section of our website www.goldcar.com
You will receive a confirmation email with the details and file number that have been assigned to the claim. This file number must be quoted in the subject line of any further correspondence regarding the file in order to process the claim correctly.
In order to access this information you will need your agency number and password, which will be provided to you by our sales department. A complete user’s manual will also be provided.
The translation of these general terms and conditions are for information purposes only and are not legally binding.
Conditions de réservation sur ce site
Avertissement sur nos informations
Les tarifs sur ce site sont souvent fortement réduits. Cela est dû à nos tarifs négociés et à nos possibilités d'achats en gros. En de très rares occasions, un tarif peut être affiché de manière incorrecte, par notre faute ou celle d'un fournisseur de véhicules. Dans un tel cas, si vous réservez chez nous avec un tarif affiché erroné, nous vous informerons de toute modification du prix et vous donnerons le choix de poursuivre votre réservation ou d'annuler. Nous faisons tout notre possible pour maintenir nos informations à jour, mais nous ne pouvons pas garantir que ce site est exempt d'erreurs ou d'omissions et nous réservons le droit de mettre à jour ou de modifier à tout moment les informations publiées.
Dans la mesure ou la loi le permet, nous -les propriétaires de ce site- ne seront pas responsables envers vous ou un tiers (qu'il soit contractuel, délictuel, ou autre) de tout dommage direct, indirect ou consécutif (accidents, blessures ou retards par exemple), y compris mais non limité à l'utilisation (ou l'incapacité d'utiliser) des produits ou services décrits ou fournis par ce site.
Lorsque vous récupérez votre véhicule, il vous sera demandé de signer un contrat de location avec le fournisseur du véhicule. Votre location et l'utilisation du véhicule seront régies par les termes du contrat de location et tout autre document ou information qui vous est fourni par le fournisseur au moment où vous retirez votre véhicule. Ce contrat est conclu entre vous et le fournisseur et nous ne serons pas responsables envers vous ou un tiers des termes du contrat de location du fournisseur ou tout autre document qui vous est fourni par le fournisseur au moment du retrait.
Bien que nous fassions des efforts raisonnables pour nous assurer que nous ne représentons que des fournisseurs réputés, nous n'offrons aucune garantie quant à l'aptitude d'un tiers -fournisseur du produit ou du service- et n'accepterons pas la responsabilité de la qualité ou la conformité d'un véhicule. Nous sommes toujours heureux d'avoir les réactions de nos clients sur leur expérience avec nos fournisseurs. Nous pouvons, à notre discrétion, vous fournir une aide raisonnable dans la résolution de tout différend que vous pourriez avoir avec un fournisseur.
Notre responsabilité totale envers vous en ce qui concerne votre utilisation de ce site et les informations contenues sur ce site ne dépassera pas le montant de la caution que nous avons reçue de vous pour votre réservation. Aucun remboursement ne sera fait pour les voyages annulés en raison d'intempéries. Encore une fois, nous vous recommandons vivement d'acquérir une assurance voyage. Votre utilisation de ce site est régie par les lois de la Nouvelle-Zélande et la compétence des tribunaux de Nouvelle-Zélande.
Pour faire une réservation, vous devez compléter notre formulaire de réservation qui est facile à suivre et sécurisé avec la dernière technologie de cryptage. Dès réception de votre formulaire, nous vous confirmerons votre réservation par l'envoi d'un bon de confirmation et une facture par courrier électronique, sous réserve de disponibilité. L'acompte requis pour la réservation de votre véhicule (indiqué sur la page de réservation sécurisée) sera débité de votre carte de crédit à la confirmation de votre réservation. Veuillez noter qu'une surcharge de 1.95% s'applique à tout paiement par carte de crédit.
Une réservation est confirmée lorsque vous recevez un bon de confirmation (par courrier électronique). Votre caution est alors débitée de votre carte à ce moment là, devient non-remboursable et tout frais d'annulation décrit dans les conditions de location du fournisseur deviennent applicables. Sur réception de votre confirmation, veuillez vérifier vos coordonnées et contactez-nous immédiatement en cas d'erreur. Il est parfois impossible de les modifier plus tard.
Si vous réservez par téléphone, veuillez vous assurer tout d'abord d'avoir lu les conditions générales du véhicule que vous souhaitez louer. Notre agent de réservations vous demandera si vous avez lu les conditions et les acceptez avant de continuer. Le locataire doit assumer la responsabilité de s'assurer qu'il est totalement conscient des conditions affichées sur notre site web.
En réservant sur ce site, vous reconnaissez que nous divulguerons vos renseignements au fournisseur que vous avez sélectionné afin de fournir les services de location demandés.
Capacité du véhicule et aptitude à conduire
En aucun cas, vous n'êtes autorisé à transporter plus de passagers que ceux pour lesquels le véhicule que vous louez est légalement enregistré sous risque de voir votre assurance invalidée. Le nombre de ceintures de sécurité (et de passagers) est indiqué sur ce site à côté de chaque véhicule. La capacité du coffre quand elle est représentée est seulement une indication et nous ne serons pas responsables si vous êtes incapable de charger tous vos bagages ensemble dans un véhicule. Il est de votre responsabilité de choisir un véhicule approprié. Un fournisseur de véhicules peut refuser de louer un véhicule à toute personne qui lui semble inapte à la conduite ou ne répond pas aux critères d'admissibilité. Dans de telles circonstances, nous n'avons pas d'autre obligation envers vous.
Politique de remboursement
Nous nous appliquons à offrir un service de qualité et aspirons à la satisfaction totale de nos clients. En cas d'annulation, tous frais de remboursement ou pénalité sont décris dans les conditions de location de votre véhicule que vous êtes requis de lire et accepter au moment de la réservation. Pour toute doléance, veuillez nous contacter dans les 48 heures suivant votre réservation ou demande d'information et nous ferons de notre mieux pour résoudre tout conflit et identifier un besoin possible de dédommagement. Dans le cas où vous arrivez à la fin de votre location et êtes déçu de votre véhicule, nous nous offrons à vous aider à réclamer une compensation du fournisseur du véhicule.
Ce site web appartient à et est géré par Online Republic Ltd. Notre centre administratif est basé en Nouvelle-Zélande, Level 4 Excelsior House, 6 Commerce street, Auckland. Merci de nous avoir choisi.